1. Buy

  • Buy an Xbox One S console within the promotional period.
  • You can view the qualifying products, rewards and purchase periods on the Qualifying Products page.
  • Purchases must be made from the UK Microsoft online store.
  • Valid purchases must be made from the UK Microsoft online store between 12th July and 31st December 2017 (extended promotional period) to qualify.

2. Sign Up

  • Sign Up for the Xbox One S Satisfaction Guarantee within 14 days of purchase.
  • You will need to provide the below details during the sign-up process:

Click here for more details.

3. Play & Enjoy

  • Play and enjoy your Xbox One S with over 100 exclusive games, built-in 4K Ultra HD Blu-ray™ and 4K video streaming.

4. Claim & Return

  • Whilst we are confident you will enjoy your Xbox One S console, if you are not satisfied with your device, you can return your product by submitting a claim within 60 days of purchase
  • Claims due to mechanical breakdown, endemic failure or damage are not eligible. In the event a Qualifying Product is defective, you must seek assistance through the standard warranty that accompanies the Qualifying Product
  • Upon submitting a claim, we will advise you regarding the return of your Xbox One S
  • Return your Xbox One S for free using a prepaid label, in “Good as New” Condition and with all original accessories (including any promotional items received as part of your Xbox One S purchase)
  • All Returns must comply with the Terms and Conditions. If the item does not meet the Good As New condition you will receive a revised valuation by email
  • Upon validation of your claim within the Terms and Conditions of this promotion, you will receive a full refund for your purchase within 30 days of validation of your claim to your nominated bank account


  • Visit the Promotional Support Page for Frequently Asked Questions & Contact details.
  • Check the progress of your claim at any time by using the Claim Tracker on this website.
  • Click here for full Terms and Conditions.

Claim Tracker

Track the progress of your claim by entering your claim ID

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